Return Policy

Return Policy for CreatioVitality

At CreatioVitality, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please read our return policy below.

1. Return Timeframe:
You have 30 days from the date of delivery to return any unused and unopened items. After 30 days, we are unable to process returns.

2. Eligibility for Return:

• Items must be unused, unopened, and in their original packaging.
• Personal care or health products are non-returnable once opened due to hygiene and safety reasons.
• Sale or clearance items are final sale and cannot be returned.

3. How to Initiate a Return:
To start a return, please contact our customer support team at [support@creatiovitality.com] with your order number and the reason for the return. We will provide you with instructions and a return authorization if applicable.

4. Return Shipping Costs:

• For returns due to product defects or errors on our part, we will cover the return shipping cost.
• For all other returns, customers are responsible for the return shipping fees.

5. Refunds:
Once your return is received and inspected, we will notify you via email. If the return is approved, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable.

6. Exchanges:
If you would like to exchange an item, please return the original item and place a new order for the replacement. For assistance, feel free to contact our support team.

7. Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will gladly arrange a replacement or refund for you.

8. Non-returnable Items:
Certain items are not eligible for return due to health and safety reasons, including:

• Opened supplements or personal care items
• Gift cards
• Clearance items

Feel free to make any adjustments depending on your specific needs! Let me know if you'd like to fine-tune any section.